IT support
Catch the “we’re down” call while you’re on site.
You’re fixing someone else’s network. It answers your phone, takes the details and flags what’s urgent.
Three questions it handles
- “Our internet is down. Can someone come out?”
- Takes the details, marks it urgent and emails you right away.
- “Do you support small offices like ours?”
- Answers from the services you’ve listed.
- “Can I book a time to set up a new laptop?”
- Books it in its calendar and emails an invite.
Sample callBrightline IT
Sample call transcript: Brightline IT
- Leo · AI: Thanks for calling Brightline IT. This is Leo, the AI receptionist. How can I help?
- Caller: Our printer and shared drive are both down. Can someone call me back today?
- Leo · AI: I'll take a message for the team. What's your name and number?
- Caller: Marcus Lee at Lee & Co. Accounting. 414-555-0163.
- Leo · AI: Thanks, Marcus. And the best email to reach you?
- Caller: [email protected]
- Leo · AI: Got it. Your message is on its way to the team now.
Call ticketMon 10:05 a.m.
- Caller
- Marcus Lee, Lee & Co. Accounting
- Callback
- (414) 555-0163
- [email protected]
- Needs
- Printer and shared drive down
- Urgency
- Today
- What happened
- Message takenEmailed to you
Pick the minutes you need
Starter
Never miss an after-hours call
$15/mo
- 100 minutes
- About 35 calls
- 3 calls at once
- Best for most businesses
Growth
Cover nights and busy days
$29/mo
- 200 minutes
- About 70 calls
- 5 calls at once
Professional
Answer most of your calls
$59/mo
- 500 minutes
- About 180 calls
- 10 calls at once
Business
Answer every call
$89/mo
- 800 minutes
- About 290 calls
- 15 calls at once
Create your free account, then pick your plan in Billing.
Works for any business that gets phone calls. See all industries