.ticket[data-astro-cid-yfidiypi]{--notch:12px;filter:drop-shadow(0 1px 1px #17212b14)drop-shadow(0 14px 28px #17212b29);width:100%;color:var(--ink);font-size:1rem}.ticket__call[data-astro-cid-yfidiypi],.ticket__body[data-astro-cid-yfidiypi]{background:var(--paper);padding:var(--space-4)}.ticket__call[data-astro-cid-yfidiypi]{border-radius:var(--r-card) var(--r-card) 0 0;padding-bottom:var(--space-5);mask:radial-gradient(circle var(--notch) at 0 100%, #0000 98%, #000) left / 51% 100% no-repeat, radial-gradient(circle var(--notch) at 100% 100%, #0000 98%, #000) right / 51% 100% no-repeat}.ticket__body[data-astro-cid-yfidiypi]{border-radius:0 0 var(--r-card) var(--r-card);padding-top:var(--space-5);mask:radial-gradient(circle var(--notch) at 0 0, #0000 98%, #000) left / 51% 100% no-repeat, radial-gradient(circle var(--notch) at 100% 0, #0000 98%, #000) right / 51% 100% no-repeat;position:relative}.ticket__body[data-astro-cid-yfidiypi]:before{content:"";top:0;left:calc(var(--notch) + 6px);right:calc(var(--notch) + 6px);border-top:2px dashed var(--line);position:absolute}.chips[data-astro-cid-yfidiypi]{gap:var(--space-2);margin-bottom:var(--space-4);flex-wrap:wrap;display:flex}.chip[data-astro-cid-yfidiypi]{border:1px solid var(--line);border-radius:var(--r-pill);background:var(--paper);min-height:2.75rem;color:var(--ink);font:600 .9375rem/1 var(--font-body);cursor:pointer;transition:background-color var(--dur-1) ease, border-color var(--dur-1) ease;padding:.35rem .9rem}.chip__short[data-astro-cid-yfidiypi]{display:none}@media (width<=479px){.chip[data-astro-cid-yfidiypi]{padding-inline:.75rem}.chip[data-astro-cid-yfidiypi]:has(.chip__short) .chip__long[data-astro-cid-yfidiypi]{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.chip__short[data-astro-cid-yfidiypi]{display:inline}}.chip[data-astro-cid-yfidiypi]:hover{border-color:var(--ink)}.chip[data-astro-cid-yfidiypi][aria-pressed=true]{background:var(--ink);border-color:var(--ink);color:var(--on-ink)}.live[data-astro-cid-yfidiypi]{align-items:center;column-gap:var(--space-2);padding-bottom:var(--space-3);border-bottom:1px solid var(--line);grid-template-columns:auto 1fr auto;display:grid}.live__dot[data-astro-cid-yfidiypi]{background:var(--answered);border-radius:50%;width:.6rem;height:.6rem}[data-astro-cid-yfidiypi][data-state=playing] .live__dot[data-astro-cid-yfidiypi]{animation:1.4s ease-in-out infinite pulse}.live__label[data-astro-cid-yfidiypi]{font-family:var(--font-display);font-stretch:var(--wdth-form);font-size:.9375rem;font-weight:700}.live__timer[data-astro-cid-yfidiypi]{font-family:var(--font-display);font-stretch:var(--wdth-form);font-variant-numeric:tabular-nums;color:var(--muted);font-weight:600}.live__business[data-astro-cid-yfidiypi]{color:var(--muted);grid-area:2/2/auto/4;font-size:.875rem;line-height:1.3}.captions[data-astro-cid-yfidiypi]{justify-content:flex-end;gap:var(--space-2);height:8.25rem;padding-top:var(--space-3);flex-direction:column;display:flex;overflow:hidden}.captions[data-astro-cid-yfidiypi] .caption{line-height:1.35}.captions[data-astro-cid-yfidiypi] .caption__who{font-family:var(--font-display);font-stretch:var(--wdth-form);color:var(--muted);font-size:.8125rem;font-weight:600;display:block}.captions[data-astro-cid-yfidiypi] .caption[data-who=caller] .caption__who{color:var(--ink)}.captions[data-astro-cid-yfidiypi] .caption--prev{color:var(--muted);-webkit-line-clamp:1;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.captions[data-astro-cid-yfidiypi] .caption--prev .caption__who{margin-right:.35em;display:inline}.captions[data-astro-cid-yfidiypi] .caption--new{animation:rise var(--dur-2) var(--ease-out)}.ticket__head[data-astro-cid-yfidiypi]{margin-bottom:var(--space-3);font-family:var(--font-display);font-stretch:var(--wdth-form);justify-content:space-between;align-items:baseline;display:flex}.ticket__title[data-astro-cid-yfidiypi]{font-size:1.05rem;font-weight:800}.ticket__time[data-astro-cid-yfidiypi]{color:var(--muted);font-size:.875rem;font-weight:600}.fields[data-astro-cid-yfidiypi]{gap:var(--space-2);margin:0;display:grid}.field[data-astro-cid-yfidiypi]{align-items:center;gap:var(--space-3);grid-template-columns:5.4rem 1fr;display:grid}.field[data-astro-cid-yfidiypi] dt[data-astro-cid-yfidiypi]{font-family:var(--font-display);font-stretch:var(--wdth-form);color:var(--muted);font-size:.8125rem;font-weight:600;line-height:1.15}.field[data-astro-cid-yfidiypi] dd[data-astro-cid-yfidiypi]{overflow-wrap:anywhere;background:var(--page);border-radius:var(--r-field);align-items:center;min-width:0;min-height:2.4rem;margin:0;padding:.45rem .7rem;font-weight:600;line-height:1.25;display:flex}.field__value[data-astro-cid-yfidiypi]{transition:opacity var(--dur-2) ease, transform var(--dur-2) var(--ease-out)}.hl[data-astro-cid-yfidiypi]{color:inherit;background:linear-gradient(var(--signal), var(--signal)) no-repeat 0 55% / 100% 78%;transition:background-size var(--dur-3) var(--ease-out) .2s;-webkit-box-decoration-break:clone;box-decoration-break:clone;border-radius:3px;margin-inline:-.2em;padding:.05em .2em}.field--outcome[data-astro-cid-yfidiypi] dd[data-astro-cid-yfidiypi]{background:0 0;flex-wrap:wrap;gap:.35rem .6rem;padding-inline:0}.outcome__pill[data-astro-cid-yfidiypi]{border-radius:var(--r-pill);background:var(--answered-tint);color:var(--answered);transition:opacity var(--dur-2) ease, transform var(--dur-2) var(--ease-out);align-items:center;gap:.35rem;padding:.4rem .8rem;font-weight:700;display:inline-flex}.outcome__delivered[data-astro-cid-yfidiypi]{color:var(--muted);transition:opacity var(--dur-2) ease;font-size:.875rem;font-weight:600}.replay[data-astro-cid-yfidiypi]{margin-top:var(--space-4);min-height:2.75rem;color:var(--muted);font:600 .9375rem/1 var(--font-body);cursor:pointer;border-radius:var(--r-field);background:0 0;border:0;align-items:center;gap:.4rem;padding:.35rem .1rem;display:inline-flex}.replay[data-astro-cid-yfidiypi]:hover{color:var(--ink);text-decoration:underline}[data-astro-cid-yfidiypi][data-state=playing] .field[data-astro-cid-yfidiypi]:not([data-filled]) .field__value[data-astro-cid-yfidiypi],.motion [data-astro-cid-yfidiypi][data-autoplay]:not([data-state]) .field__value[data-astro-cid-yfidiypi]{opacity:0;transform:translateY(4px)}[data-astro-cid-yfidiypi][data-state=playing] .field[data-astro-cid-yfidiypi]:not([data-filled]) .hl[data-astro-cid-yfidiypi],.motion [data-astro-cid-yfidiypi][data-autoplay]:not([data-state]) .hl[data-astro-cid-yfidiypi]{background-size:0% 78%}[data-astro-cid-yfidiypi][data-state=playing] .field--outcome[data-astro-cid-yfidiypi]:not([data-filled]) .outcome__pill[data-astro-cid-yfidiypi],.motion [data-astro-cid-yfidiypi][data-autoplay]:not([data-state]) .outcome__pill[data-astro-cid-yfidiypi]{opacity:0;transform:scale(.92)}[data-astro-cid-yfidiypi][data-state=playing] .field--outcome[data-astro-cid-yfidiypi]:not([data-delivered-shown]) .outcome__delivered[data-astro-cid-yfidiypi],.motion [data-astro-cid-yfidiypi][data-autoplay]:not([data-state]) .outcome__delivered[data-astro-cid-yfidiypi]{opacity:0}.motion [data-astro-cid-yfidiypi][data-autoplay]:not([data-state]) .captions[data-astro-cid-yfidiypi]{visibility:hidden}@keyframes pulse{0%,to{box-shadow:0 0 #1e7a4c73}50%{box-shadow:0 0 0 6px #1e7a4c00}}@keyframes rise{0%{opacity:0;transform:translateY(8px)}}@media (width<=479px){.fields[data-astro-cid-yfidiypi]{gap:var(--space-3)}.field[data-astro-cid-yfidiypi]{grid-template-columns:1fr;gap:.3rem}.field--outcome[data-astro-cid-yfidiypi] dd[data-astro-cid-yfidiypi]{padding-block:0}}@media (width>=480px){.ticket__call[data-astro-cid-yfidiypi],.ticket__body[data-astro-cid-yfidiypi]{padding-inline:var(--space-5)}.captions[data-astro-cid-yfidiypi]{height:7rem}}@media (width>=1024px){.ticket--wide[data-astro-cid-yfidiypi]{grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);display:grid}.ticket--wide[data-astro-cid-yfidiypi] .ticket__call[data-astro-cid-yfidiypi]{border-radius:var(--r-card) 0 0 var(--r-card);padding:var(--space-5) var(--space-6) var(--space-5) var(--space-5);mask:radial-gradient(circle var(--notch) at 100% 0, #0000 98%, #000) top / 100% 51% no-repeat, radial-gradient(circle var(--notch) at 100% 100%, #0000 98%, #000) bottom / 100% 51% no-repeat}.ticket--wide[data-astro-cid-yfidiypi] .ticket__body[data-astro-cid-yfidiypi]{border-radius:0 var(--r-card) var(--r-card) 0;padding:var(--space-5) var(--space-5) var(--space-4) var(--space-6);mask:radial-gradient(circle var(--notch) at 0 0, #0000 98%, #000) top / 100% 51% no-repeat, radial-gradient(circle var(--notch) at 0 100%, #0000 98%, #000) bottom / 100% 51% no-repeat}.ticket--wide[data-astro-cid-yfidiypi] .ticket__body[data-astro-cid-yfidiypi]:before{top:calc(var(--notch) + 6px);bottom:calc(var(--notch) + 6px);border-top:0;border-left:2px dashed var(--line);left:0;right:auto}.ticket--wide[data-astro-cid-yfidiypi] .captions[data-astro-cid-yfidiypi]{height:6.5rem}}@media (width>=1024px) and (width<=1199px){.ticket--wide[data-astro-cid-yfidiypi] .chip[data-astro-cid-yfidiypi]{padding-inline:.75rem}.ticket--wide[data-astro-cid-yfidiypi] .chip[data-astro-cid-yfidiypi]:has(.chip__short) .chip__long[data-astro-cid-yfidiypi]{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.ticket--wide[data-astro-cid-yfidiypi] .chip__short[data-astro-cid-yfidiypi]{display:inline}}@media (width>=1200px){.ticket--wide[data-astro-cid-yfidiypi] .fields[data-astro-cid-yfidiypi]{gap:var(--space-3) var(--space-4);grid-template-columns:1fr 1fr;grid-template-areas:"caller callback""email urgency""need need""outcome outcome"}.ticket--wide[data-astro-cid-yfidiypi] [data-astro-cid-yfidiypi][data-field=caller]{grid-area:caller}.ticket--wide[data-astro-cid-yfidiypi] [data-astro-cid-yfidiypi][data-field=callback]{grid-area:callback}.ticket--wide[data-astro-cid-yfidiypi] [data-astro-cid-yfidiypi][data-field=email]{grid-area:email}.ticket--wide[data-astro-cid-yfidiypi] [data-astro-cid-yfidiypi][data-field=urgency]{grid-area:urgency}.ticket--wide[data-astro-cid-yfidiypi] [data-astro-cid-yfidiypi][data-field=need]{grid-area:need}.ticket--wide[data-astro-cid-yfidiypi] .field--outcome[data-astro-cid-yfidiypi]{grid-area:outcome}.ticket--wide[data-astro-cid-yfidiypi] .field[data-astro-cid-yfidiypi]{grid-template-columns:1fr;gap:.3rem}.ticket--wide[data-astro-cid-yfidiypi] .field--outcome[data-astro-cid-yfidiypi]{align-items:center;gap:var(--space-3);grid-column:1/-1;grid-template-columns:auto 1fr}.ticket--wide[data-astro-cid-yfidiypi] .field--outcome[data-astro-cid-yfidiypi] dd[data-astro-cid-yfidiypi]{padding-block:0}.ticket--wide[data-astro-cid-yfidiypi] .ticket__body[data-astro-cid-yfidiypi]{flex-direction:column;display:flex}.ticket--wide[data-astro-cid-yfidiypi] .replay[data-astro-cid-yfidiypi]{align-self:flex-start;margin-top:auto}}